How To Buy Coffee From Us
How to Buy Coffee
How do I create an account?
Just create an account on our website! It only takes a couple seconds and then you’re ready to order and check out!
Prefer to order with a trader?
Fill out our new account form and someone will be in touch with you as soon as possible.
Already an existing customer?
Your account information is waiting for you in the customer portal. View your position report, unpaid invoices, bills of lading, and usage reports. Just sign in or create an account with the email address
on file to access your account info.
How can I buy coffee?
1. Buy Online
Coffees that are available for purchase online are highly reviewed by our trading team and physically here (SPOT) in one of our 4 US warehouses.
Shipping: Orders within the contiguous U.S. shipping from our Oakland, Seattle, or Houston warehouses will have shipping quotes added to the total at checkout. For orders from our Madison warehouse, the friendly and knowledgeable crew will provide a shipping quote after you place your order.
Alaskan and Hawaiian Customers: Please contact us at firstname.lastname@example.org for ordering and to review shipping options.
Canadian customers: Please find our Canadian ordering and shipping information here.
International Customers: Please contact us at email@example.com for ordering and to review shipping options. Minimum international orders start at just 10 bags or Crown Jewels.
Live Chat Support: Our staff is available to answer questions via live chat on our website during business hours 7:30 AM PST – 4:30 PM PST
2. Get a Quote
Coffees not available for purchase online feature a “Get a Quote” button. Simply click the button and an email will be sent to our trading team. You can customize this email before sending with further information, if you so choose.
A trader will follow up with you within 1-business day by email.
If you want to buy any coffee on the sheet, whether it is forward, afloat, or SPOT, pay with multiple payment methods, or use your established credit terms, contacting us to order may be easier.
What are your offerings?
We import the finest green specialty coffee from over 30 countries, nearly half of which is Organic. You can find all our current offerings on our filterable Offering Sheet.
Is there a minimum order size?
U.S.: There are no minimum orders on 1lb bags, full size bags, or Crown Jewel boxes if you live in the contiguous U.S.
Canada: There are no minimum orders on full size bags or Crown Jewel boxes.
International Customers: We have a 10 full-size bag or 10 box minimum order on all online international sales outside of Canada. Please contact us to discuss your options.
What happens if I purchase a coffee and am unhappy with the quality I've received?
We stand behind our coffees. Should you encounter any problems, contact us and we’ll work with you to come up with a solution. When your order arrives, please inspect the pallet and bags before signing for the delivery. Crown Jewel purchases are non-refundable. If you have any issues with your Crown Jewel purchase, please email Chris Kornman.
What happens if my shipment arrives damaged?
Always inspect the pallet and bags before signing for a delivery.
In the event that your shipment arrives with damage, please:
- Note the damage on the driver’s receipt, but still accept the delivery.
- Document the damage with photos, which will help with the claim process.
- Please file a claim directly with the shipping company. Royal can assist in this process as needed.
How Do Online Purchases Ship?
Full Size Bag Shipping Info
For orders of full-sized bags from Oakland, Seattle, and Houston, we use our freight rates to anywhere in the continental U.S.
You can ship your coffee:
- Right away (and have the freight cost built into your total), or
- Leave the coffee in your position. It will be safely stored at our warehouse. You can arrange a pickup or delivery with us later. This is done via the Shipping tab in the online checkout process.
- Pick it up at a warehouse by selecting ‘Will Call’
Crown Jewel Shipping Info
We use Fed Ex for Crown Jewel 22 lb. box orders*. Crown Jewels ship free within the continental U.S. via FedEx Ground. Crown Jewels purchased before 4:00 PM PST will ship the next business day.
*some restrictions for shipments to Hawaii and certain countries may apply
1 LB Shipping Info
We have discontinued the sale of 1 lb bags temporarily.
How do 1 LB bags ship?
We have temporarily discontinued the sale of 1 lb bags.
How do Crown Jewels ship?
Crown Jewels ship free within the contiguous U.S. via FedEx Ground, APO/FPO addresses. Crown Jewels ordered before 4:00 PM PST will ship the next business day. You may also elect to arrange a Will Call. There are no options to leave Crown Jewels in your position or to elect to ship at a later time.
How much will freight cost?
During the checkout process, your freight quote will be generated. If shipping out of Madison, Caffeinated Cargo will select the best rate for you and send you an invoice. Please be sure to check all boxes that apply to your shipment (liftgate, residential delivery, etc.)!
Crown Jewels ship free within the contiguous US via FedEx Ground, excluding APO/FPO addresses.
May I pick up at the warehouse?
You may pick up full sized Bags and Crown Jewels at our warehouse during Will Call hours listed below. We do require that all visitors wear a mask on premises.
6195 Coliseum Way Unit A
Oakland, CA 94621
Will-Call 7:30 AM PST – 3:30 PM PST, Monday – Friday
1121 Larsen Road
Fort Atkinson, WI 53538
Will-Call by appointment. Please call: 920.568.9800
7703 Cannon Street
Houston, TX 77021
Ready dates will be announced by Dupuy Houston on a first come, first served basis.
Please keep a look out for Dupuy’s email reply with the date your order will be ready.
Will-Call 10am-3pm. Closed 12:00 PM CST-12:30 PM CST for lunch. Please call: 832.384.7750
Costa Oro Sea Tac
2505 Frank Albert Road
Fife, WA 98424
Suites B103 & B107A
Will Call 1:00 PM PST– 3:00 PM PST, Monday-Friday or by appointment
When will my order ship?
1 LB bags orders placed by 4:00 PM PST ship within two business days.
Crown Jewels orders placed by 4:00 PM PST ship the next business day from our Oakland warehouse.
Royal Coffee Warehouse, Oakland – Full size bags placed by 4:00 PM PST ship in two business days.
Costa Oro, Seattle – Orders placed by 11:00 AM PST ship next day. Orders placed after 11:00 AM ship in two business days.
Dupuy, Houston – Ready dates will be announced by Dupuy Houston on a first come, first served basis. Please keep a look out for Dupuy’s email reply with the date your order will be ready.
Madison – Orders placed by 3:00 PM PST ship the next business day.
Do I have to ship the coffee right away?
1 lb Bags: Yes. 1 LB bags orders placed by 4pm PST ship within two business days. There are no options to leave 1 LB bags in your position or to elect to ship at a later time. There are no Will Call options.
Full size bags: No. You may leave full size bags of coffee in your position and ship at a later date. Please remember that once you decide to ship the coffee, you’ll need to contact us to release the order.
Crown Jewels: Yes. Crown Jewels ordered by 4pm PST will ship the next business day. You may also elect to arrange a Will Call. There are no options to leave Crown Jewels in your position or to elect to ship at a later time.
If you order any combination of a 1 LB bag, a full size bag & a Crown Jewel box on the same order order as a full bag, you will receive separate shipments: (1) USPS Shipment of your 1 LB bag(s) (2) UPS Shipment of your Crown Jewel 22lb. box(es) and (2) Freight shipment of your full size bag(s) & (3) UPS Shipment of your Crown Jewel 22lb. box(es).
Ordering Online FAQs
Is there a difference in price between online purchases and those done with my sales rep?
We’ve priced our online inventory for orders that are 10 bags or less and will be paid with a credit card. There are many scenarios that fall outside of that category and pricing will be influenced accordingly. If you do order in volumes larger than one pallet, your prices would most likely be lower. Feel free to discuss this with your sales rep.
How do I create an account?
The first step for a new customer is to Create an Account. This will allow you to purchase both through the web and with your salesperson.
For existing accounts, we’ve already set you up online. Please contact your salesperson to get your login information and change your password. Your online login provides access and control over all your Royal Coffee account information. Once you’ve logged in you can also print your position report and A/R statement at your convenience.
I already have an account with Royal Coffee. Do I need to set up an account online too?
No! In fact, if you set up another account, you will not be able to access prior purchases and any new online purchases would not be saved under your old account.
Good to know. Then how do I access my account?
We have your login info at our office. Contact firstname.lastname@example.org to get your information.
I'm logged in, now where is my position report?
Once you are logged in, you can navigate to your reports on the Dashboard.
If I buy online, can I still speak with my sales rep?
Absolutely! Our team of traders is always happy to offer guidance.
What if I live in Hawaii or outside of the United States?
We can’t wait to ship coffee to you; however, due to the regulations in Hawaii and outside of the US, we are required to perform additional services relative to your shipping address. Processing these steps for both Full Size Bags and Crown Jewels may add up to a week to the time it takes to ship your order and there will be additional charges for these services. For questions about these additional services or charges, please contact us. 1 LB bags are not available for sale outside of the continental U.S.
Hawaii: There are special restrictions for green coffee orders to Hawaii – see the full details on shipping to Hawaii above.